Shipping, Delivery & Refund Policy

Last updated: 24 August 2026

This Delivery & Refund Policy applies to digital products and services purchased from NALAPREP. NALAPREP is operated by Paracor Group HKG Holdings Limited (“NALAPREP,” “we,” “us,” or “our”).

1. Digital Delivery

All NALAPREP products are delivered digitally. We do not ship physical products.

After successful payment, customers will receive access to their purchased product through their NALAPREP account and/or the email address provided during checkout. Access is normally provided immediately but may take up to 24 hours due to payment verification or technical issues.

Customers are responsible for providing an accurate email address and maintaining a compatible device, browser, and internet connection.

If you have not received access within 24 hours, please contact us at in**@******ep.com and include your name, order number, purchase date, and the email address used during checkout.

2. Refund Eligibility

You may request a refund within 7 calendar days of purchase in the following circumstances:

You were charged more than once for the same order.
You paid successfully but did not receive access within 24 hours.
A material technical problem prevents you from using the purchased product and we are unable to resolve it within a reasonable period.
You purchased the wrong product by mistake and have not accessed or used it.

Because our products provide immediate access to digital educational content, we generally do not offer refunds after a product has been accessed, substantially used, completed, or downloaded, except where required by applicable law.

We do not provide refunds solely because of:

A change of mind after accessing or using the product.
Failure to use the product before an access period expires.
Dissatisfaction with test performance, scores, or educational outcomes.
Issues caused by an unsupported device, browser, internet connection, or third-party software outside our control.

Nothing in this Policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

3. Requesting a Refund

To request a refund, email in**@******ep.com with:

Your full name.
Your order number.
The email address used for the purchase.
The purchase date.
The product purchased.
The reason for the refund request.
Relevant screenshots or other information, if applicable.

We will normally review your request within 5 business days. We may ask for additional information necessary to verify the purchase or investigate a technical issue.

4. Approved Refunds

Approved refunds will be returned to the original payment method. We aim to initiate approved refunds within 5 business days.

Your bank or payment provider may require an additional 5–10 business days to display the refund. Processing times are controlled by the relevant financial institution and may vary.

Any currency-conversion differences or fees imposed independently by a customer’s bank or card provider are outside our control.

5. Order Cancellation

Orders for immediately delivered digital products generally cannot be cancelled after access has been provided. If you contact us before accessing the product, we will review the cancellation request under the refund conditions above.

6. Pricing and Product Information

The applicable price, currency, product description, access period, and included features are displayed before checkout. Customers should review these details before completing a purchase.

7. Governing Law

This Policy and purchases made from NALAPREP are governed by the laws of Hong Kong, subject to any mandatory consumer rights that may apply.

8. Contact Information

Legal company: Paracor Group HKG Holdings Limited
Business Registration No.: 78376641
Registered Office: Office 7, 17/F, Rightful Centre, Nos. 11–12 Tak Hing Street, Hong Kong
Email: in**@******ep.com
Phone: +86 177 1793 1724